Returns & Refunds Policy – Barclay Engravers

At Barclay Engravers, we take pride in the quality of our products and the satisfaction of our customers. Please review the following terms regarding returns, refunds, and exchanges:

Custom Items

Due to the personalised nature of our products (e.g. engraved trophies, medals, plaques, signage), returns or refunds are not available for change of mind once production has begun.

We will always provide a proof or artwork approval before commencing custom work, and it's the customer’s responsibility to check all spelling, dates, and details carefully.

Faulty or Damaged Items

If your order arrives damaged or there is a manufacturing fault, please notify us within 7 days of receiving the item by emailing us at sales@barclayengravers.co.nz with your order number and clear photos of the issue.

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

Non-Custom Items

For non-custom or standard items, returns may be accepted within 14 days of delivery, provided the item is unused, in original condition and packaging. A restocking fee may apply.

Shipping costs for returns are the responsibility of the customer unless the item was supplied incorrectly or is faulty.

Return Process

To begin a return, please contact us at sales@barclayengravers.co.nz or call 07 578 7938 with your order details. We will guide you through the process and confirm next steps.